SkynetStores South Africa – User Agreement

Effective Date: 3/24/2026

Welcome to SkynetStores South Africa. This User Agreement governs your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by this User Agreement, together with our Privacy Policy, Cookie Policy, and Refund, Resend and Returns Policy.

1. Eligibility

You may use this website only if you are legally capable of entering into a binding agreement under the laws that apply to you. If you are under the required legal age, you may use the website only with the supervision or authorisation of a parent or legal guardian.

2. Use of Our Website

You agree to use our website lawfully and responsibly. You must not:

• misuse or interfere with the operation of the website;
• attempt unauthorised access to any part of the website, systems, or networks;
• use the website for unlawful, fraudulent, deceptive, or abusive purposes;
• submit false, misleading, or incomplete information;
• place fake or malicious orders; or
• abuse refund, return, resend, or dispute processes.

We reserve the right to suspend or restrict access where misuse is suspected.

3. Product Information and Orders

We aim to ensure that product descriptions, pricing, images, specifications, and availability are accurate and up to date. However, errors, omissions, delays in updates, or inaccuracies may occasionally occur.

We reserve the right to correct any errors, update information, refuse any order, or cancel any order where information was clearly incorrect, unavailable, or affected by misuse, pricing error, or suspected fraud.

Placing an order does not automatically guarantee acceptance. An order is only confirmed once it has been processed and accepted by us.

4. Sourcing and Fulfilment

SkynetStores works with third-party suppliers, sourcing partners, and fulfilment providers to make products available to customers. As a result, parts of the ordering process, stock handling, packaging, fulfilment, shipping, and supplier-side quality control may be carried out by third parties.

While we aim to work only with reliable partners, product availability, dispatch timing, packaging, and fulfilment outcomes may sometimes depend on third-party operations.

5. Shipping and Delivery

Delivery times provided on our website are estimates only. Actual delivery may vary depending on stock location, destination, courier operations, customs clearance, public holidays, weather, transport disruptions, incomplete address information, or other events beyond our reasonable control.

Customers are responsible for providing complete and accurate delivery details. We are not responsible for delays, failed deliveries, or extra costs arising from incorrect addresses, missing contact information, or failure to collect an order where collection is required.

Customs duties, taxes, import charges, or clearance requirements may apply depending on the delivery destination and are the responsibility of the customer unless otherwise stated.

6. Returns, Refunds, Resends, and Disputes

Returns, refunds, resends, and complaints are governed by our Refund, Resend and Returns Policy.

Where a claim involves a damaged item, wrong item, missing item, defective item, delivery issue, or similar problem, we may require supporting evidence before we can assess the claim. This may include photographs, videos, packaging images, tracking information, or a written explanation of the issue.

Failure to provide requested evidence within a reasonable time may affect the outcome of the claim.

7. Intellectual Property

All content on this website, including text, graphics, branding, logos, product presentation, layout, design elements, and other materials, is owned by or licensed to SkynetStores unless otherwise stated.

You may not copy, reproduce, republish, upload, distribute, modify, transmit, display, or commercially exploit any website content without our prior written consent.

8. Third-Party Services

Our website may include links to, integrations with, or reliance on third-party services such as payment gateways, couriers, logistics providers, analytics tools, or partner platforms.

We are not responsible for the content, availability, terms, privacy practices, or operations of any third-party service. Your use of those services may be subject to their own terms and policies.

9. Limitation of Liability

To the fullest extent permitted by law, SkynetStores shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising out of or related to:

• your use of or inability to use the website;
• delays in delivery or fulfilment;
• third-party supplier, courier, logistics, or platform issues;
• loss caused by inaccurate information provided by the customer; or
• events beyond our reasonable control.

Nothing in this Agreement excludes or limits any rights that cannot lawfully be excluded under applicable South African consumer protection laws.

10. Changes to This Agreement

We may update or amend this User Agreement from time to time by publishing the revised version on our website. The updated version will take effect from the date it is published, unless stated otherwise.

Your continued use of the website after any changes are posted constitutes your acceptance of the revised User Agreement.

11. Contact

If you have any questions about this User Agreement, please contact us through the contact details provided on our website.